سياسة الاستبدال والارجاع

Return and Exchange Policy The process of sale, your purchase, and use of products available on this site are subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in certain cases, for example if the product you wish to buy is unavailable, if the product is incorrectly priced, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright. By purchasing or sending an email, you agree to receive any emails or notifications regarding the order. The site reserves the right to make any modifications or changes to its site, policies, and related agreements, including the privacy policy and the document of terms and conditions of service, as well as the return and exchange policy. Return and Exchange Policy: The customer has the right to return or exchange within 7 (seven) days from the date of receipt, provided the product is in its original condition and accompanied by the invoice. In case of a defect or manufacturing error, the product can be returned after reporting it, and we must be notified of receiving a damaged product within 24 hours of receipt. The shipping fee for exchange or return is 40 riyals. Regarding cases where products cannot be returned, there are specific situations where the product cannot be returned: - When the return request is made after the specified time, which is 3 days from the date of receipt for products. - When the product has been used, damaged, or is not in the same condition as when received, or if the security sticker has been removed. - Consumed products that have been used or installed. - Products that have been tampered with or had their serial numbers removed. - Products without price tags, labels, original packaging, or missing accessories. Once a product has been returned or exchanged, the customer is not allowed to return or exchange it again. How can I recover my money if I received an item that is not in the correct shape or damaged? When you receive an item that is damaged or not matching what was selected from the site, you can return the item to us in the same condition as received, with its original packaging, within 3 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately proceed with refunding your money, whether it is the amount paid for the item or the shipping costs paid to deliver it to you. Thank you for shopping with us at Stiwa Perfumes.